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ECOMMERCE                FULFILLMENT                 MARKETING                PRODUCT DEVELOPMENT                KITTING & GIFT CARDS

Customer Service

Customer service is critical in the ongoing relationship between retailers and their customers.  When consumers need product information, they want to interact with knowledgeable and accommodating customer service agents who can immediately address their needs.  ESG offers a wide range of flexible customer service solutions for your business.  Good customer service is a crucial aspect of retaining customers for future orders. 


Here are a few services we provide in customer service.

  • Inbound Orders

  • Backorder Requests

  • Cross-sell & Up-sell

  • Product Inquiries & Support

  • IVR & Custom Voice Branding

  • Order Status, Shipping & Tracking

  • Billing Inquiries

  • Returns

  • Email Customer Service

  • Live Chat

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